Can I use my friend’s bank account for AustralianSuper DASP?

No. Payment generally needs to go to an account in your own name or one you can prove belongs to you.

Can AustralianSuper send the payment internationally?

Sometimes yes, but an Australian bank account is usually the fastest and easiest option.

What if I don’t have an Australian bank account open?

The fund may accept international bank details or issue a cheque depending on their current policy. ALITAX will guide you based on the fund’s instructions.

How do I deposit a cheque if one is issued?

Deposit it at your local bank. Banks may take longer to clear cheques and often require the cheque to match your name.

Do I need certified passport documents for AustralianSuper DASP?

If your balance is $5,000 or more, certification is commonly requested. Even under $5,000, the fund may still request extra checks.

How do I start my AustralianSuper DASP claim with ALITAX?

Send your super fund name (AustralianSuper), passport and visa details, and your preferred bank details (an Australian bank is recommended). We’ll guide you step-by-step.

Departing Australia Super (DASP)

Claim your AustralianSuper after leaving Australia

If you worked in Australia on a temporary visa and you’ve now left, you may be able to withdraw your AustralianSuper balance as a Departing Australia Superannuation Payment (DASP).

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Temporary visa AustralianSuper Document checklist Certification guidance

Who can apply for an AustralianSuper DASP?

You may be eligible to claim your AustralianSuper Departing Australia Superannuation Payment (DASP) if:

You have left Australia and don’t intend to live there, and
Your temporary visa has expired or has been cancelled, and
You are not an Australian citizen, permanent resident, or New Zealand citizen, and
Super contributions were paid into your AustralianSuper account while you were working in Australia.

AustralianSuper note: New Zealand citizens cannot use the DASP process due to the Trans-Tasman arrangement. They usually need a Trans-Tasman transfer request to a KiwiSaver instead.

What you need to prepare for an AustralianSuper DASP claim

Identity documents

Passport details (passport number, full name, date of birth).

If your AustralianSuper balance is above $5,000, certified copies of passport/ID are generally required.

Certification usually must be recent (within the last 6 months) and correctly worded.

Visa information

Your visa subclass/type.

Evidence your visa has expired or was cancelled (as required for a DASP claim).

Your AustralianSuper account details

AustralianSuper member number (if available).

Ensure your details match AustralianSuper records to avoid verification delays.

Payment information

AustralianSuper usually prefers payment to an Australian bank account in your own name.

If you don’t have one, they may accept international bank details depending on policy.

Common reasons AustralianSuper claims get delayed

Certification missing / unclear / wrong wording
Name mismatch between passport and AustralianSuper member profile
Visa expiry/cancellation evidence not readable or not provided
Payment details not in the applicant’s own name
Old contact details causing missed follow-up requests

Tip: Update your AustralianSuper email and phone before leaving Australia if possible.

AustralianSuper unique requirements

Eligibility and visa status

You must have earned super while on a temporary visa, have left Australia, and your visa must be expired or cancelled. You can’t claim if you’re an Australian or New Zealand citizen or permanent resident.

$5,000+ balances

For balances of $5,000 or more, AustralianSuper generally requires certified proof of identity and may require extra immigration evidence, especially for paper or complex claims.

Unclaimed super transfers

If you don’t claim within certain timeframes, your AustralianSuper balance can be transferred to the ATO as unclaimed super. You then need to claim from the ATO instead of directly from AustralianSuper.

Document standards (strict)

Passport copy must be clear and complete (photo page + details)
If certification is required, wording and stamp/signature must be correct and recent
Visa evidence must show expiry or cancellation clearly
All documents should match your AustralianSuper member profile details

Tip: If you are outside Australia, a Notary Public or Australian Embassy/Consulate is commonly used for certification.

Account closure & insurance

When you withdraw your super, your account balance reduces to $0 and any cover linked to the account may stop. If you still plan to keep super in Australia or open another account, consider how this affects insurance before proceeding.

Required information

Full name + date of birth (must match passport)
Passport number + passport details
Visa details (subclass + expiry/cancellation evidence)
AustralianSuper member number (if available)
Payment details (AU bank recommended, in your own name)
Updated email + phone number

How to withdraw (steps)

Confirm eligibility

You must have left Australia and your temporary visa must be expired or cancelled.

Submit DASP

Most applicants use the ATO online DASP system; AustralianSuper then verifies your details.

Provide documents if requested

If AustralianSuper requests certified ID or extra checks, submit documents with correct wording.

Payment

Once verified, payment is released (timing depends on checks and document quality).

Step-by-step with ALITAX

Eligibility review

We confirm visa status and the correct pathway (AustralianSuper vs ATO-held balance).

Collecting required information

We help gather passport, visa details, AustralianSuper member info, and payment details.

Certification guidance

If certified documents are required, we guide wording + who can certify in your country.

Lodgement + follow-up

We assist with submission and manage follow-ups until completion.

Payment release

After verification, payment is released.

How ALITAX supports

Helps avoid delays from missing ID or incorrect certification
Assists with name mismatch issues and incomplete member records
Advises on payment method to reduce rejection and rework
Guides you if your super has transferred to the ATO
Manages communication and follow-ups with AustralianSuper on your behalf

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Get started

Send us:

Your fund name: AustralianSuper
Passport + visa information
Your preferred bank details (AU bank recommended)

Book a Zoom/Phone Call

Note: Payments generally need to go to an account in your own name.

Contact & postal addresses

If you need to confirm whether your balance is still with AustralianSuper or has been transferred to the ATO, contact AustralianSuper for guidance.

Phone (Australia): 1300 300 273
Phone (Overseas): +61 3 8617 9767

Postal address
AustralianSuper – Super address
GPO Box 1901, Melbourne VIC 3001
Australia

To contact AustralianSuper or review their guidance, visit their official website:
AustralianSuper Website

Tip: If your super has already transferred to the ATO, you may need to use the ATO-held balance pathway instead of claiming directly from AustralianSuper.

FAQs

Usually no. Payment should go to an account in your own name, or one you can clearly prove belongs to you.

Sometimes yes, but an Australian bank account is usually the easiest and fastest option.

Generally no. NZ citizens usually need a Trans-Tasman transfer to a KiwiSaver scheme instead of DASP.

If your balance is $5,000 or more, certified ID is commonly required. Even under $5,000, extra checks may still apply depending on your situation.

Send your fund name (AustralianSuper), passport + visa details, and your preferred bank details. We’ll guide you step-by-step.