Claim your Aware Super after leaving Australia
If you worked in Australia on a temporary visa and you’ve now left, you may be able to withdraw your Aware Super balance as a Departing Australia Superannuation Payment (DASP).
On this page
Who can claim (DASP) What you need to prepare Aware Super unique requirements Document standards (strict) Account closure & insurance Required information How to withdraw (steps) Step-by-step with ALITAX How ALITAX supports Contact & postal addresses FAQsWho can apply for an Aware Super DASP?
You may be eligible to claim your Aware Super Departing Australia Superannuation Payment (DASP) if:
- You have left Australia and don’t intend to live there, and
- Your temporary visa has expired or has been cancelled, and
- You are not an Australian citizen, permanent resident, or New Zealand citizen, and
- Super contributions were paid into your Aware Super account while you were working in Australia.
What you need to prepare for an Aware Super DASP claim
Identity documents
Passport details (passport number, full name, date of birth).
If your Aware Super balance is above $5,000, certified copies of passport/ID are commonly required.
If overseas, certification is often done by a Notary Public or an Australian Embassy/Consulate.
Visa information
Your visa subclass/type.
Evidence your visa has expired or was cancelled (as required for a DASP claim).
Your Aware Super account details
Aware Super member number (if available).
Ensure your details match Aware Super records to avoid verification delays.
Payment information
Aware Super usually prefers payment to an Australian bank account in your own name.
If you don’t have one, they may accept international bank details depending on policy.
Common reasons Aware Super claims get delayed
- Certification missing / unclear / wrong wording
- Name mismatch between passport and Aware Super member profile
- Visa expiry/cancellation evidence not readable or not provided
- Payment details not in the applicant’s own name
- Old contact details causing missed follow-up requests
Aware Super unique requirements
Public sector & industry coverage
Aware Super is a large fund with many members from education, health and public sector roles. Even if you only worked casually or part-time, your employer contributions may have gone into Aware Super.
Unclaimed super transfer to ATO
If you do not claim your Aware Super balance within certain timeframes after leaving Australia, eligible amounts may be transferred to the ATO as unclaimed super. In that case, you must claim from the ATO instead of directly from Aware Super.
Details must match their records
Even small spelling differences in your name or date-of-birth can trigger extra checks and delays. Make sure Aware Super has your most recent personal details before you depart.
Document standards (strict)
- Passport copy must be clear and complete (photo page + details)
- If certification is required, wording and stamp/signature must be correct
- Visa evidence must show expiry or cancellation clearly
- All documents should match your Aware Super member profile details
Account closure & insurance
When you withdraw your super, your account balance reduces to $0 and any cover linked to the account may stop. If you still plan to keep super in Australia, consider how this affects insurance before proceeding.
Required information
- Full name + date of birth (must match passport)
- Passport number + passport details
- Visa details (subclass + expiry/cancellation evidence)
- Aware Super member number (if available)
- Payment details (AU bank recommended, in your own name)
- Updated email + phone number
How to withdraw (steps)
Confirm eligibility
You must have left Australia and your temporary visa must be expired or cancelled.
Submit DASP
Most applicants use the ATO online DASP system; Aware Super then verifies your details and releases payment if everything is in order.
Provide documents if requested
If Aware Super requests certified ID or extra checks, submit documents with correct wording and clear copies.
Payment
Once verified, payment is released (timing depends on checks, document quality, and bank processing).
Step-by-step with ALITAX
Eligibility review
We confirm visa status and the correct pathway (Aware Super vs ATO-held balance).
Collecting required information
We help gather passport, visa details, Aware Super member info, and payment details.
Certification guidance
If certified documents are required, we guide wording + who can certify in your country.
Lodgement + follow-up
We assist with submission and manage follow-ups until completion.
Payment release
After verification, payment is released to your nominated account.
How ALITAX supports
- Helps avoid delays from missing ID or incorrect certification
- Assists with name mismatch issues and incomplete member records
- Advises on payment method to reduce rejection and rework
- Guides you if your super has transferred to the ATO
- Manages communication and follow-ups with Aware Super on your behalf
Get started
Send us:
- Your fund name: Aware Super
- Passport + visa information
- Your preferred bank details (AU bank recommended)
Contact & postal addresses
If you need to confirm whether your balance is still with Aware Super or has been transferred to the ATO, contact Aware Super for guidance.
To contact Aware Super or find the latest information, visit their official website.
Visit Aware Super websiteFAQs
