Departing Australia Super (DASP)

Claim your CareSuper after leaving Australia

If you worked in Australia on a temporary visa and you’ve now left, you may be able to withdraw your CareSuper balance as a Departing Australia Superannuation Payment (DASP).

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Temporary visa CareSuper Document checklist Certification guidance

On this page

Who can claim (DASP) What you need to prepare CareSuper unique requirements Document standards (strict) Account closure & insurance Required information How to withdraw (steps) Step-by-step with ALITAX How ALITAX supports Contact & postal addresses FAQs

Who can apply for a CareSuper DASP?

You may be eligible to claim your CareSuper Departing Australia Superannuation Payment (DASP) if:

  • You have left Australia and don’t intend to live there, and
  • Your temporary visa has expired or has been cancelled, and
  • You are not an Australian citizen, permanent resident, or New Zealand citizen, and
  • Super contributions were paid into your CareSuper account while you were working in Australia.
CareSuper note: New Zealand citizens cannot use the DASP process due to the Trans-Tasman arrangement. They usually need a Trans-Tasman transfer request instead.

What you need to prepare for a CareSuper DASP claim

1

Identity documents

Passport details (passport number, full name, date of birth).

If your CareSuper balance is above $5,000, certified copies of passport/ID are commonly required.

If overseas, certification is often done by a Notary Public or an Australian Embassy/Consulate.

2

Visa information

Your visa subclass/type.

Evidence your visa has expired or was cancelled (as required for a DASP claim).

3

Your CareSuper account details

CareSuper member number (if available).

Ensure your details match CareSuper records to avoid verification delays.

4

Payment information

CareSuper usually prefers payment to an Australian bank account in your own name.

If you don’t have one, CareSuper may accept international bank details depending on policy.

Common reasons CareSuper claims get delayed

  • Certification missing / unclear / wrong wording
  • Name mismatch between passport and CareSuper member profile
  • Visa expiry/cancellation evidence not readable or not provided
  • Payment details not in the applicant’s own name
  • Old contact details causing missed follow-up requests
Tip: Update your CareSuper email and phone before leaving Australia if possible.

CareSuper unique requirements

1

Industry and employer coverage

CareSuper is an industry fund covering a wide range of sectors such as professional services, office-based roles and other industries. Employer contributions are usually paid through your Australian employers while you were working here.

2

Unclaimed super transfer to ATO

If you don’t claim your CareSuper balance within certain timeframes after leaving Australia, eligible amounts may be transferred to the ATO as unclaimed super. In that case, you will need to claim from the ATO instead of directly from CareSuper.

3

Details must exactly match records

Even small spelling differences in your name or date-of-birth can trigger extra checks and delays. Make sure CareSuper has your most recent details before you depart.

Document standards (strict)

  • Passport copy must be clear and complete (photo page + details)
  • If certification is required, wording and stamp/signature must be correct
  • Visa evidence must show expiry or cancellation clearly
  • All documents should match your CareSuper member profile details
Tip: If you are outside Australia, a Notary Public or Australian Embassy/Consulate is commonly used for certification.

Account closure & insurance

When you withdraw your super, your account balance reduces to $0 and any cover linked to the account may stop. If you still plan to keep super in Australia, consider how this affects insurance before proceeding.

Required information

  • Full name + date of birth (must match passport)
  • Passport number + passport details
  • Visa details (subclass + expiry/cancellation evidence)
  • CareSuper member number (if available)
  • Payment details (AU bank recommended, in your own name)
  • Updated email + phone number

How to withdraw (steps)

1

Confirm eligibility

You must have left Australia and your temporary visa must be expired or cancelled.

2

Submit DASP

Most applicants use the ATO online DASP system; CareSuper then verifies your details and releases payment if everything is in order.

3

Provide documents if requested

If CareSuper requests certified ID or extra checks, submit documents with correct wording and clear copies.

4

Payment

Once verified, payment is released (timing depends on checks, document quality, and bank processing).

Step-by-step with ALITAX

1

Eligibility review

We confirm visa status and the correct pathway (CareSuper vs ATO-held balance).

2

Collecting required information

We help gather passport, visa details, CareSuper member info, and payment details.

3

Certification guidance

If certified documents are required, we guide wording + who can certify in your country.

4

Lodgement + follow-up

We assist with submission and manage follow-ups until completion.

5

Payment release

After verification, payment is released to your nominated account.

How ALITAX supports

  • Helps avoid delays from missing ID or incorrect certification
  • Assists with name mismatch issues and incomplete member records
  • Advises on payment method to reduce rejection and rework
  • Guides you if your super has transferred to the ATO
  • Manages communication and follow-ups with CareSuper on your behalf
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Get started

Send us:

  • Your fund name: CareSuper
  • Passport + visa information
  • Your preferred bank details (AU bank recommended)
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Note: Payments generally need to go to an account in your own name.

Contact & postal addresses

If you need to confirm whether your balance is still with CareSuper or has been transferred to the ATO, contact CareSuper for guidance.

General contact: Please refer to your CareSuper member statements or the official CareSuper website for the latest phone and postal details.

To contact CareSuper or find the latest details, visit their official website.

Visit CareSuper website
Tip: If your super has already transferred to the ATO, you may need the ATO-held balance pathway instead of claiming directly from CareSuper.

FAQs

Usually no. Payment should go to an account in your own name, or one you can clearly prove belongs to you.
Sometimes yes, but an Australian bank account is usually the easiest option to avoid delays and extra fees.
Generally no. NZ citizens usually need a Trans-Tasman transfer request instead of DASP.
If your balance is $5,000 or more, certified ID is commonly required. Even under $5,000, extra checks may still apply.
Send your fund name (CareSuper), passport + visa details, and your preferred bank details. We’ll guide you step-by-step.