Departing Australia Super (DASP)

Claim your HESTA super after leaving Australia

If you worked in Australia on a temporary visa and you’ve now left, you may be able to withdraw your HESTA super as a Departing Australia Superannuation Payment (DASP).

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Temporary visa HESTA Document checklist Certification guidance

On this page

Who can claim (DASP) What you need to prepare HESTA unique requirements Document standards (strict) Account closure & insurance Required information How to withdraw (steps) Step-by-step with ALITAX How ALITAX supports Contact & postal addresses FAQs

Who can apply for a HESTA DASP?

You may be eligible to claim your HESTA Departing Australia Superannuation Payment (DASP) if:

  • You have left Australia and don’t intend to live there, and
  • Your temporary visa has expired or has been cancelled, and
  • You are not an Australian citizen, permanent resident, or New Zealand citizen, and
  • Super contributions were paid into your HESTA account while you were working in Australia.
HESTA note: New Zealand citizens cannot use the DASP process due to the Trans-Tasman arrangement. They usually need a Trans-Tasman transfer request instead of DASP.

What you need to prepare for a HESTA DASP claim

1

Identity documents

Passport details (passport number, full name, date of birth).

If your HESTA balance is above $5,000, certified copies of passport/ID are commonly required.

If overseas, certification is often done by a Notary Public or an Australian Embassy/Consulate.

2

Visa information

Your visa subclass/type.

Evidence your visa has expired or was cancelled (as required for a DASP claim).

3

Your HESTA account details

HESTA member number (if available).

Ensure your details match HESTA records to avoid verification delays.

4

Payment information

HESTA usually prefers payment to an Australian bank account in your own name.

If you don’t have one, HESTA may accept international bank details depending on policy.

Common reasons HESTA claims get delayed

  • Certification missing / unclear / wrong wording
  • Name mismatch between passport and HESTA member profile
  • Visa expiry/cancellation evidence not readable or not provided
  • Payment details not in the applicant’s own name
  • Old contact details causing missed follow-up requests
Tip: Update your HESTA email and phone before leaving Australia if possible.

HESTA unique requirements

1

Unclaimed super transfers

If you don’t claim within certain timeframes, eligible balances may be transferred to the ATO as unclaimed super. If that happens, you will need to claim from the ATO instead of directly from HESTA.

2

New Zealand citizens

NZ citizens generally cannot use DASP and may need a Trans-Tasman transfer request instead.

3

Match your details

Even small spelling differences in name or date-of-birth can trigger extra checks and delays. Ensure your passport, visa and HESTA profile details match.

Document standards (strict)

  • Passport copy must be clear and complete (photo page + details)
  • If certification is required, wording and stamp/signature must be correct
  • Visa evidence must show expiry or cancellation clearly
  • All documents should match your HESTA member profile details
Tip: If you are outside Australia, a Notary Public or Australian Embassy/Consulate is commonly used for certification.

Account closure & insurance

When you withdraw your super, your account balance reduces to $0 and any cover linked to the account may stop. If you still plan to keep super in Australia or open another account, consider how this affects insurance before proceeding.

Required information

  • Full name + date of birth (must match passport)
  • Passport number + passport details
  • Visa details (subclass + expiry/cancellation evidence)
  • HESTA member number (if available)
  • Payment details (AU bank recommended, in your own name)
  • Updated email + phone number

How to withdraw (steps)

1

Confirm eligibility

You must have left Australia and your temporary visa must be expired or cancelled.

2

Submit DASP

Most applicants use the ATO online DASP system; HESTA then verifies your details.

3

Provide documents if requested

If HESTA requests certified ID or extra checks, submit documents with correct wording.

4

Payment

Once verified, payment is released (time depends on checks and document quality).

Step-by-step with ALITAX

1

Eligibility review

We confirm visa status and the correct pathway (HESTA vs ATO-held balance).

2

Collecting required information

We help gather passport, visa details, HESTA member info, and payment details.

3

Certification guidance

If certified documents are required, we guide wording + who can certify in your country.

4

Lodgement + follow-up

We assist with submission and manage follow-ups until completion.

5

Payment release

After verification, payment is released.

How ALITAX supports

  • Helps avoid delays from missing ID or incorrect certification
  • Assists with name mismatch issues and incomplete HESTA member records
  • Advises on payment method to reduce rejection and rework
  • Guides you if your super has transferred to the ATO
  • Manages communication and follow-ups with HESTA on your behalf
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Get started

Send us:

  • Your fund name: HESTA
  • Passport + visa information
  • Your preferred bank details (AU bank recommended)
Book a Zoom/Phone Call
Note: Payments generally need to go to an account in your own name.

Contact & postal addresses

If you need to confirm whether your balance is still with HESTA or has been transferred to the ATO, contact HESTA for guidance.

Phone (Australia): 1800 813 327
Phone (Overseas): +61 3 8610 2876
Postal address
HESTA
Locked Bag 5130
Parramatta NSW 2124
Australia
Tip: If your super has already transferred to the ATO, you may need the ATO-held balance pathway instead.
To contact HESTA or view their official information, visit their website:
Hesta Official DASP Website

FAQs

Usually no. Payment should go to an account in your own name, or one you can clearly prove belongs to you.
Sometimes yes, but an Australian bank account is usually the easiest option. Extra checks may apply for overseas payments.
Generally no. NZ citizens usually need a Trans-Tasman transfer request instead of DASP.
If your balance is $5,000 or more, certified ID is commonly required. Even under $5,000, extra checks may still apply.
Send your fund name (HESTA), passport + visa details, and your preferred bank details. We’ll guide you step-by-step.