Can I use someone else’s bank account for my Mercer DASP payment?

Mercer requires the payment to be made into an account in your own name. You may use another account only if you can prove ownership.

Can Mercer Super send my DASP payment to an overseas bank account?

Yes, Mercer may allow international bank transfers depending on country and verification. An Australian bank account is still the fastest option.

What if I no longer have an Australian bank account?

Mercer may accept international account details or issue a cheque. ALITAX will advise based on Mercer’s active policy.

If Mercer issues a cheque, how can I deposit it overseas?

Deposit it at your local bank. The cheque name must match your passport or ID. Clearance times vary by country.

Do I need certified passport documents for Mercer?

Certification is usually required when your balance is $5,000 or more. Mercer may still request verification even below $5,000.

How do I start my Mercer DASP claim with ALITAX?

Send your fund name (Mercer), passport number, visa expiry details, and bank details. ALITAX will assist step-by-step until payment is released.

Departing Australia Super (DASP)

Claim your Mercer Super after leaving Australia

If you worked in Australia on a temporary visa and you’ve now left, you may be able to withdraw your Mercer Super balance as a Departing Australia Superannuation Payment (DASP).

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Temporary visa Mercer Super Document checklist Certification guidance

Who can apply for a Mercer Super DASP?

You may be eligible to claim your Mercer Super Departing Australia Superannuation Payment (DASP) if:

You have left Australia and don’t intend to live there, and
Your temporary visa has expired or has been cancelled, and
You are not an Australian citizen, permanent resident, or New Zealand citizen, and
Super contributions were paid into your Mercer Super account while you were working in Australia.

Mercer note: New Zealand citizens cannot use the DASP process due to the Trans-Tasman arrangement. They usually need a Trans-Tasman transfer request instead.

What you need to prepare for a Mercer DASP claim

Identity documents

Passport details (passport number, full name, date of birth).

If your Mercer Super balance is above $5,000, certified copies of passport/ID are commonly required.

If overseas, certification is often done by a Notary Public or an Australian Embassy/Consulate.

Visa information

Your visa subclass/type.

Evidence your visa has expired or was cancelled (as required for a DASP claim).

Your Mercer Super account details

Mercer Super member number (if available).

Ensure your details match Mercer’s records to avoid verification delays.

Payment information

Mercer usually prefers payment to an Australian bank account in your own name.

If you don’t have one, Mercer may accept international details depending on policy.

Common reasons Mercer claims get delayed

Certification missing / unclear / wrong wording
Name mismatch between passport and Mercer member profile
Visa expiry/cancellation evidence not readable or not provided
Payment details not in the applicant’s own name
Old contact details causing missed follow-up requests

Tip: Update your Mercer Super email and phone before leaving Australia if possible.

Mercer Super unique requirements

Unclaimed super & ATO transfer

If you don’t claim within certain timeframes, eligible Mercer Super balances may be transferred to the ATO as unclaimed super. In that case, you must claim through the ATO instead of directly from Mercer.

New Zealand citizens

NZ citizens generally cannot use DASP and may need a Trans-Tasman transfer request instead.

Exact match of your details

Even small spelling differences in your name or date-of-birth can trigger additional checks and delays, so make sure all forms and documents match your Mercer member profile.

Document standards (strict)

Passport copy must be clear and complete (photo page + details)
If certification is required, wording and stamp/signature must be correct
Visa evidence must show expiry or cancellation clearly
All documents should match your Mercer Super member profile details

Tip: If you are outside Australia, a Notary Public or Australian Embassy/Consulate is commonly used for certification.

Account closure & insurance

When you withdraw your super, your account balance reduces to $0 and any cover linked to the account may stop. If you still plan to keep super in Australia, or may return in future, consider how this affects insurance before proceeding.

Required information

Full name + date of birth (must match passport)
Passport number + passport details
Visa details (subclass + expiry/cancellation evidence)
Mercer Super member number (if available)
Payment details (AU bank recommended, in your own name)
Updated email + phone number

How to withdraw (steps)

Confirm eligibility

You must have left Australia and your temporary visa must be expired or cancelled.

Submit DASP

Most applicants use the ATO online DASP system; Mercer then verifies your details.

Provide documents if requested

If Mercer requests certified ID or extra checks, submit documents with correct wording.

Payment

Once verified, payment is released (time depends on checks and document quality).

Step-by-step with ALITAX

Eligibility review

We confirm visa status and the correct pathway (Mercer Super vs ATO transfer).

Collecting required information

We help gather passport, visa details, Mercer member info, and payment details.

Certification guidance

If certified documents are required, we guide wording + who can certify in your country.

Lodgement + follow-up

We assist with submission and manage follow-ups until completion.

Payment release

After verification, payment is released.

How ALITAX supports

Helps avoid delays from missing ID or incorrect certification
Assists with name mismatch issues and incomplete member records
Advises on payment method to reduce rejection and rework
Guides you if your super has transferred to the ATO
Manages communication and follow-ups with Mercer on your behalf

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Get started

Send us:

Your fund name: Mercer Super
Passport + visa information
Your preferred bank details (AU bank recommended)

Book a Zoom/Phone Call

Note: Payments generally need to go to an account in your own name.

Contact & postal addresses

If you need to confirm whether your balance is still with Mercer Super or has been transferred to the ATO, contact Mercer for guidance.

Phone (Australia): 1800 682 525
Phone (Overseas): +61 3 8306 0900

Postal address
Mercer Super Trust
GPO Box 4303, Melbourne VIC 3001
Australia

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To contact Mercer Super visit their website: www.mercersuper.com.au

Tip: If your super has already transferred to the ATO, you may need the ATO-held balance pathway instead.

FAQs

Usually no. Payment should go to an account in your own name, or one you can clearly prove belongs to you.

Sometimes yes, but an Australian bank account is usually the easiest and fastest option.

Generally no. NZ citizens usually need a Trans-Tasman transfer request instead of DASP.

If your balance is $5,000 or more, certified ID is commonly required. Even under $5,000, extra checks may still apply.

Send your fund name (Mercer Super), passport + visa details, and your preferred bank details. We’ll guide you step-by-step.